Transport for London (TfL)

Visiting address

4th Floor, 14 Pier Walk

SE10 0ES

London

Postal address

4th Floor, 14 Pier Walk

London , SE10 0ES

United Kingdom

Contact

Tel 0343 222 1234

Fax 0343 222 7000

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Association information

Virtually everyone who visits, lives or works in London will use one of our services and every one of those journeys matters to us.

We are here to keep London working and growing, and to make life in the Capital better. But a rapidly growing population means achieving this goal is more challenging than ever.

Currently, 8.4 million people live in the Capital. This is expected to become 10 million in the 2030s. We must carry on supporting this growth if London's success is to continue.

We also have to balance delivering our services with one of the biggest savings and efficiency programmes in the public sector. Our success depends on Government support through grants and borrowing, our fare payers, developing our commercial income and achieving our efficiency targets.

How we work

Our Commissioner reports to our Board and leads a management team which is accountable for the daily running of the organisation and the work of more than 25,000 employees.

We gained most of our functions from our predecessor London Regional Transport, but only took over responsibility for the Underground in 2003.

How we are organised

There are three units, each with responsibility for different aspects of the organisation:

  • Surface Transport
  • Underground
  • Crossrail

Surface Transport covers the following areas:

  • Buses
  • Overground
  • Docklands Light Railway
  • Roads
  • Cycling
  • River services
  • Tram
  • Emirates Air Line
  • Victoria Coach Station
  • Dial-a-Ride
  • Taxi & private hire
  • Walking

Underground covers the following areas:

  • Underground
  • TfL Rail

Crossrail

This is a joint venture between Transport for London and the Department for Transport to build a new railway linking Maidenhead and Heathrow in the west, to Shenfield and Abbey Wood in the east.

Construction is well under way, with the central section expected to be complete by the end of 2018, when the service will be launched as the Elizabeth line.

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