Transit Ambassador Core Modules Certification

Address

Red Deer Transit 200-7721 40th Avenue

T4P 0K2

Red Deer

AB

Canada

Contact

Tel 416-365-9800 ext 106

Contact person

training@cutaactu.ca
Education type
CUTA/ACTU
Institution
Canadian Urban Transit Association (CUTA/ACTU)
Duration
4 Days
Presence type
Full-time
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Education information

Intended Audience

This learning event is intended for supervisors in the transit industry.

Target Competencies

At the end of this learning event, learners will be able to:

  • Explain the complaints and arbitration process from the Human Resources perspective
  • How to apply progressive discipline
  • Describe the implications of diversity in the workplace
  • Work with Human Resources staff
  • Align Operations practices with Human Resources policies outline

Learners will cover the following topics:

  • Complaints and arbitration: avoiding problems
  • Progressive discipline: how to use it as a tool to motivate employees
  • Diversity: how to appreciate the value others bring
  • Human Resources issues in supervision: bridging the gap with Human Resources staff