As the Business Operations Analyst, you will report to the Vice President of Professional Services. You are an ambitious and driven individual who is detail oriented in nature. You will be responsible for reporting, dash boarding, analyzing, providing business insights, proposing and presenting trends for the benefit of the Operations Business Leaders at Trapeze. In addition to these core responsibilities, your assistance may be requested on a wide variety of other activities and internal projects to assist the Operations department in meeting our business objectives.
What you’re going to be doing:
Support each of the Operations leaders in Professional Services, Customer Care and Customer Success to gather their reporting and dash boarding requirements.
Increase productivity by developing automated tools and processes for our Operations business.
Gain a deep understanding of all Operations data and perform continued analysis that will result in the presentation of trends along with proposed actions for the Operations business leaders.
Maintain all Operations metrics, monitor performance of the Operations departments’ key metrics and notify leaders of areas of concern.
Assist with ad hoc requests and take on required initiatives
You have Bachelor’s Degree with a Business Related Major (Finance, Accounting, Business Administration, etc.) or equivalent work experience.
2 + years of experience in data analysis and dash boarding.
2 + years of experience writing scripts in VBA, utilizing Power Query, creating Macros, and integrating MS Excel with other tools for tool optimization.
Experience utilizing Power BI.
You are passionate about data. Not just any data, but clean and correct data!
Your unbelievable attention to detail is scary to others.
You love MS Excel and think it is the best product Microsoft ever built.
You are well-known for your high drive, work ethic and metric orientation.
Other people think you are a wizard, turning vast amounts of information into great insights and beautiful reports and dashboards.
You thrive in a fast-paced environment – if you don’t have 10+ things you are managing, the day is too boring for you.
You are passionate about continuous improvement and being a part of solutions that will improve the state of our business.
What we Offer for your Valuable Work:
Highly dynamic, innovative, passionate, entrepreneurial team
Open and inclusive company culture
Participation in the company success through the Employee Stock Option Plan
Participation in company employee benefits program
Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.