Technical Product Specialists work with clients, Project Managers, Development, and Management personnel to ensure Trapeze products and services are delivered in a manner that leaves customers completely satisfied, while meeting Trapeze's business goals.
This position involves training and consultation with clients of the transit industry in the resolution of transportation scheduling, planning, and analysis problems by developing solutions to increase transit efficiencies.
The candidate will provide operational consulting for Trapeze clients as part of contracted reviews. The candidate will participate in consulting projects with existing clients to identify client’s scheduling and run cutting requirements, as well as other requirements pertaining to managing bus stops, analyzing ridership information, and analyzing and defining business operational needs.
The successful candidate will have excellent communications skills to manage client expectations by defining actual efficiencies for their operations and applying the appropriate Trapeze software products with minimal customizations. The candidate must have excellent organizational skills, along with the interpersonal communications skills required to build strong business relationships with clients and facilitate communications between them and Trapeze staff.
Delivering superior customer service and providing best solutions by researching and assessing client needs will be a primary focus in this position. A general understanding of current transit scheduling, run cutting, and analysis technologies and a solid transit industry background are desired. Excellent business planning and reporting skills are mandatory. Up to 50% travel may be required.
The TPS will report directly to the Manager of Technical Delivery, Planning, Scheduling, and Analysis. You will work closely with Sales, Customer Care, Operations, Project Management and Development.
It would be beneficial and would greatly increase your chances of being the successful candidate if you have:
Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.Apply for this job