Technical Product Specialist- Scheduling, Planning, and Analysis (Mississauga, CA)

Technical Product Specialist- Scheduling, Planning, and Analysis (Mississauga, CA)

Job Summary:

Technical Product Specialists work with clients, Project Managers, Development, and Management personnel to ensure Trapeze products and services are delivered in a manner that leaves customers completely satisfied, while meeting Trapeze's business goals.

Job Description:

THE POSITION                 

This position involves training and consultation with clients of the transit industry in the resolution of transportation scheduling, planning, and analysis problems by developing solutions to increase transit efficiencies.

The candidate will provide operational consulting for Trapeze clients as part of contracted reviews. The candidate will participate in consulting projects with existing clients to identify client’s scheduling and run cutting requirements, as well as other requirements pertaining to managing bus stops, analyzing ridership information, and analyzing and defining business operational needs.

The successful candidate will have excellent communications skills to manage client expectations by defining actual efficiencies for their operations and applying the appropriate Trapeze software products with minimal customizations. The candidate must have excellent organizational skills, along with the interpersonal communications skills required to build strong business relationships with clients and facilitate communications between them and Trapeze staff. 

Delivering superior customer service and providing best solutions by researching and assessing client needs will be a primary focus in this position.  A general understanding of current transit scheduling, run cutting, and analysis technologies and a solid transit industry background are desired.  Excellent business planning and reporting skills are mandatory.  Up to 50% travel may be required.

THE PERSON

The TPS will report directly to the Manager of Technical Delivery, Planning, Scheduling, and Analysis.  You will work closely with Sales, Customer Care, Operations, Project Management and Development. 

Training and Consulting for Trapeze Clients

  • Installation and configuration of Trapeze Scheduling, Planning, and Analysis software.
  • Provide training or other support services for clients as directed;
  • Provide consulting services for Trapeze to enable clients to move towards a more efficient transit operation;
  • Provide full operational reviews for Trapeze clients;
  • Facilitate communications between client and operations during implementation of transit service changes, to ensure communication integrity and clarity of all parties;
  • Identify client’s internal software issues and recommend improvements through our products and services on an ongoing basis;
  • Effectively communicate client issues and requirements to Trapeze internal team members to ensure total solutions are provided;
  • Assist client in setting short and long term scheduling, planning, and analysis requirements to ensure that Trapeze is an integral part of their long term plan in the fixed route transit sector;
  • Assist client in reviewing data for long term scheduling and planning purposes;
  • Continuous total customer satisfaction focus.

Education and Work Experience

  • A Minimum of five years’ experience in the transportation industry; Master’s Degree in a relevant field may substitute for work experience (ex: Urban Planning)
  • A Bachelor’s degree in business or planning, or equivalent training in business management;

Key Requirements

  • Exceptional interpersonal skills, strong customer and relationship management skills
  • Understanding of PC hardware environments;
  • Experience with SQL;
  • Excellent communication; written and presentation skills
  • Self-motivated, organized, innovative;
  • Ability to work effectively independently or as part of a team;
  • Ability to effect a number of tasks in a time sensitive manner;
  • Positive team player attitude and ability to motivate internal team members towards a common goal;
  • Keen to learn and keep up with new technology.
  • Ability to travel up to 50%
  • Ability to work varied hours

Equipment and Applications

  • In-depth knowledge of commercial spreadsheet, word processor, database management, report generator and electronic mail system;

It would be beneficial and would greatly increase your chances of being the successful candidate if you have:

  • Scheduling and/or Run Cutting skills;
  • Knowledge of the transportation industry and/or Trapeze products;
  • Experience using GIS computer mapping tools;
  • Experience with Business Intelligence or industry-standard reporting tools.

About Trapeze Group

Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.

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