As a Director of Product Management - Payments, you will work across the Passport organization with responsibility for the Passport integrated payments solution across all Passport products and platforms. Your responsibilities will focus across two main areas: 1) Product manager of the Passport Payments product/zervice; and 2) Product partner to all Passport product managers where Passport’s integrated payments product/service is a component. This role reports to the VP of product management (product development execution) and dotted line to the Head of Payments (sets payments strategy, program operations, and market expansion).
At Passport, the payments product/service is tightly integrated across Passport’s web and mobile app products: parking, permits, citations, transit, and tolling. In addition, there are multiple payment methods: integrated credit/debit cards, card-present terminals/parking meters, and prepaid wallets. On the roadmap are the mobile Pays (Apple Pay, Google Pay), ACH, and assessing alternative payment networks.
As the payments product manager, you will be responsible for maintaining the product roadmap for the payments product/service and work directly with the engineering team to execute product development. You’ll partner closely with the Head of Payments, and a variety of stakeholders across engineering, sales, and service delivery to ensure customer and client feedback, market intelligence, and institutional knowledge are analyzed and infused into the product roadmaps.
You know how to take complex concepts, build a strategy, and work across teams to execute on that strategy. You are not afraid of changes along the way - you have a chameleon-like ability to adapt to your surroundings and still figure out how to drive the strategy forward. You obsess over the details. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You are effective at connecting long-term vision to near-term objectives. Simply put, you have it all together - people enjoy working with you, your team respects you, your clients are regularly impressed by you, and you can juggle it all.
You are detail-oriented, organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your product strategy. You know how to work collaboratively across teams in order to produce the strongest outputs. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the market and organization.
You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives. You won’t hesitate to roll up your sleeves and do the dirty work to turn your concepts into reality.
You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve the overall practice of product management at Passport.
Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport’s mobility platform enables clients to digitally coordinate all modes of transportation and implement real-time, data-centric management of their curbside and street space through its enterprise software. Trusted by nearly 600 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami.Apply for this job