Director of Product, Payments (Charlotte, US)

Director of Product, Payments (Charlotte, US)

About the Role

As a Director of Product Management - Payments, you will work across the Passport organization with responsibility for the Passport integrated payments solution across all Passport products and platforms. Your responsibilities will focus across two main areas: 1) Product manager of the Passport Payments product/zervice; and 2) Product partner to all Passport product managers where Passport’s integrated payments product/service is a component. This role reports to the VP of product management (product development execution) and dotted line to the Head of Payments (sets payments strategy, program operations, and market expansion).

At Passport, the payments product/service is tightly integrated across Passport’s web and mobile app products: parking, permits, citations, transit, and tolling. In addition, there are multiple payment methods: integrated credit/debit cards, card-present terminals/parking meters, and prepaid wallets. On the roadmap are the mobile Pays (Apple Pay, Google Pay), ACH, and assessing alternative payment networks. 

As the payments product manager, you will be responsible for maintaining the product roadmap for the payments product/service and work directly with the engineering team to execute product development. You’ll partner closely with the Head of Payments, and a variety of stakeholders across engineering, sales, and service delivery to ensure customer and client feedback, market intelligence, and institutional knowledge are analyzed and infused into the product roadmaps.

Responsibilities include:

  • Research, define, and successfully launch new features. Engage with other teams within the company to ensure that we’re selling, building, and successfully supporting new functionality.  
  • Leading, inspiring, and influencing Passport product managers and engineers to build, deliver, and continuously improve the payment experience in their product roadmaps
  • Seeking out and incorporating client and customer feedback, along with outside market data analysis to build strategic product roadmaps aligned with business forecasts
  • Navigating internal and external barriers to continue driving forward with the product roadmaps, serving as the primary escalation point for colleagues
  • Creating and validate business cases, complete with financial models for new product concepts
  • Prioritizing features for development and implementation based on sound financial analysis, while working in conjunction with product engineering on resource allocation
  • Evangelizing the payments product/service across the organization and industry, including as needed to support Sales and Marketing efforts of the company
  • Communicating effectively with all areas of the business involved with payments, this includes senior leadership team and other teams such as engineering and sales  
  • Documenting key workflows, stories, handoffs, and roadmap details in our systems of record and ensuring that documentation stays relevant and up-to-date
  • Serving as the central point of contact between multiple groups and resolving competing interests to move the product forward.
  • Deeply understanding product performance through quantitative analysis and ongoing data analytics, and using this analysis to inform product decisions.


  • At least 10 years of professional experience, and significant experience as a product manager
  • At least 5 years of payments industry experience as a product manager
  • Excellent organizational and communication (written, verbal, and listening) skills
  • Strong technical background, experience in software development is a plus
  • Experience developing products for mobile
  • Familiarity with data architecture, database systems, and SQL is a plus
  • Superior resource, planning, and time management skills
  • Process, problem-solving, strategic, and continuous improvement mindset
  • Keen attention to detail
  • Bachelor’s degree is required, MBA or other graduate degree is a plus
  • SaaS company experience is a plus

Key Competencies

  • Customer focus
  • Interpersonal skills - working cross-functionally
  • Manages complexity
  • Strategic mindset
  • Action-Oriented
  • Drives results
  • Situational Adaptability

About You

You know how to take complex concepts, build a strategy, and work across teams to execute on that strategy.  You are not afraid of changes along the way - you have a chameleon-like ability to adapt to your surroundings and still figure out how to drive the strategy forward.  You obsess over the details. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You are effective at connecting long-term vision to near-term objectives. Simply put, you have it all together - people enjoy working with you, your team respects you, your clients are regularly impressed by you, and you can juggle it all.

You are detail-oriented, organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your product strategy. You know how to work collaboratively across teams in order to produce the strongest outputs.  Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the market and organization.

You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives. You won’t hesitate to roll up your sleeves and do the dirty work to turn your concepts into reality.  

You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve the overall practice of product management at Passport.

About Us

Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport’s mobility platform enables clients to digitally coordinate all modes of transportation and implement real-time, data-centric management of their curbside and street space through its enterprise software. Trusted by nearly 600 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami.

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End date
Sunday, December 29, 2019 12:00 AM
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