Program Manager (Charlotte, US)

Program Manager (Charlotte, US)

About the Role

As a program manager on the Product team at Passport, you will be at the center of a number of key strategic initiatives for the company. You’ll partner closely with a variety of stakeholders to drive alignment across the organization for the rollout of those key strategic initiatives and product releases. Said another way, you will act like a command control center for a variety of projects and initiatives.

Responsibilities include:

  • Guide multiple teams in the strategic execution of key programs that touch a broad variety of roles and functions, both internally and externally
  • Communicate effectively with all areas of the business involved in the initiative portfolio (this includes listening to challenges/roadblocks, finding solutions, and also providing regular and clear communications around initiative direction, timeline, scope, etc.)
  • Coordinate with and report out regularly about key milestones, critical path items, status updates etc. to key stakeholders
  • Develop and maintain project execution schedules, and make adjustments based on business needs
  • Keep stakeholders focused on the strategic objectives of each program, proactively identify challenges, and figure out how to measure our collective impact at achieving the company’s goals
  • Highlight areas of risk and recommend mitigation tactics, while also building a library of best practices derived from outcome analysis of our technical programs
  • Maintain the release calendar for all products, including the alignment of product development activity to marketing, support, development/engineering, and sales functions
  • Serve as the central point of contact between multiple groups and resolve conflicting interests to move the program forward and maintain momentum
  • Continually improve the processes we implement to assure success in every launch or release
  • Understand underlying key business drivers and contractual obligations that affect the prioritization of any given project.
  • Contractor management.


  • At least 5 years of professional experience in program management, project management, or other related field
  • Bachelor’s degree in business or related field
  • Track record of successfully delivering projects on time
  • Strong communication skills

Desired skills:

  • Relationship building and the ability to influence without authority
  • Interest or experience in mobile technology and software development
  • Experience in driving process improvements and/or change management initiatives
  • Experience in leading new product development
  • Track record of successful product launches
  • Experience in a variety of Agile methodologies
  • PMP or similar certification
  • Jira and Confluence experience a plus

About You

You obsess over the details. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You are effective at connecting long-term vision to near-term objectives.

You are incredibly organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your program strategy. You have a knack for connecting the dots across multiple things and ensuring they are in sync. You know how to work collaboratively across teams in order to produce the strongest outputs. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization.

You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives. You won’t hesitate to roll up your sleeves and do the dirty work to turn your concepts into reality. You’ll team up with sales in the field one day, dig through spreadsheets and analytics tools another day, and deep dive with developers the next.

You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve the overall practice of program management at Passport.

Willingness to travel up to 15%.

About Us

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami, across more than 5,000 locations. Passport’s product lines – parking, transit and tolling payments, parking enforcement, and permit management – enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its culture.

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End date
Friday, September 14, 2018 12:00 AM
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