As the Solutions Engineer at Passport, you will be at the center of the design and initial client experience with meeting their objectives within our platform. You will lead the discussions in identifying the client’s business needs and mapping them to our solutions to provide the best possible outcome. You are attentive, detail oriented and a strong communicator who takes the reins in crafting solutions designs and setting expectations early in the Client’s lifecycle with Passport. You will work closely with our sales and client success teams defining solutions, preparing RFP responses, and presenting the capabilities of our platform within product demonstration meetings.
At the core, you are the technical mind reader in the room with the ability to clearly map business needs to technical solutions all while communicating it in a simplistic manner. A fluid communicator, comfortable in front of a larger audience with the ability to captivate their attention through your knowledge and passion. When there is a bar, you surpass it, only to ask what’s next and continuing driving the overall excellence you live by everyday. You understand the overall importance of clear communication, emotional intelligence and its ability to successfully navigate a client’s expectations and outcomes. You think a few steps ahead of where you currently understand, defining a clear roadmap of where to go next for the initiative at hand.
You possess the ability to minimize distractions and maintain focus within in-depth conversations, extrapolating the details necessary to build the solution and design you’re ultimately responsible for. Clear, concise and constructive communications are a strong suit of yours and something you pride yourself on.
Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport’s mobility platform enables clients to digitally coordinate all modes of transportation and implement real-time, data-centric management of their curbside and street space through its enterprise software. Trusted by nearly 600 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami.Apply for this job