A Client Engineer performs technical tasks for a specific group of clients. They provide technical assistance, including troubleshooting and developing upon the CAD/AVL systems clients currently use. They must keep up to date on the latest technological developments in order to better advise transit agencies on the most effective way to utilize the software and its associated hardware.
The equipment and software which a Client Engineer works with is oftentimes complex and highly specialized. Fixing large-scale networking problems and being the front line for escalation with a client is a key role for this position. Upgrading and patching software is another function of this position.
The work of a Client Engineer is client-facing, they must be professional have strong communication skills. There is more to this position than technical work, and explaining the progress of the project to clients is paramount. In this way they would also act as a project manager.
COMMUNICATION SKILLS: Must possess excellent written and verbal communication skills. Must produce job related documentation in the form of reports. This position is very visible to the customer and must maintain a high level of professionalism.
EDUCATION and/or EXPERIENCE: Bachelor degree in a technical discipline or equivalent experience with proven training in network administration and/or computer programming.
Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.Apply for this job