Technical Product Specialist, EAM-2 (Cedar Rapids, US)

Technical Product Specialist, EAM-2 (Cedar Rapids, US)

Job Summary:

You have a commitment to providing the best customer service possible and the ability to represent Trapeze with clients and work as a team to ensure the successful deployment of Trapeze software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy.

Job Description:

THE PRODUCT

You will primarily be leveraging our Trapeze Enterprise Asset Management (EAM) suite of software to help Trapeze clients and their passengers in their journey.  Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: rolling stock (bus, railcar, non-revenue), facilities assets (stations/shelters), track/fixed guideway (linear), maintenance of way, etc.

THE POSITION

You will be a consultant working directly with clients and colleagues to improve transit operations through the use of Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:

  • Helping clients achieve operational benefits through the use of Trapeze Software products. 
  • Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.
  • Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional design documents throughout a project.
  • Learning the Trapeze EAM product suite and providing subject matter expertise to Trapeze's customers.
  • Leading consulting, software testing, and training sessions.
  • Providing support during and after a project implementation.
  • Helping find new ways to help clients with Trapeze products by identifying new services or product offerings to solve customers' business problems.
  • Learning more about how to run a business and how to manage and achieve financial goals.
  • Traveling to customer sites in North America to help improve their operations through the use of Trapeze's products and services.

Required Skills/Experience:

  • 4 to 8 years of experience in Implementation Specialist or similar role providing implementation and post implementation support
  • Experience leading consulting, software testing and training sessions
  • Basic understanding of Relational Database Management Systems and Microsoft SQL.
  • Strong knowledge of MS Office products including Excel, PowerPoint, Project, Access, Visio.
  • Up to 50% Travel within North America

Desirable Skills/Experience:

  • Report writing experience is a plus (Crystal Reports)
  • An understanding of Oracle Database Systems
  • Experience in the transit industry
  • Experience as a consultant

 About Trapeze:

Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.

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