Transit Ambassador Core Modules Certification
Address
Red Deer Transit 200-7721 40th Avenue
T4P 0K2
Red Deer
AB
Canada
Contact
Tel 416-365-9800 ext 106
cutaactu.ca/en/node/532Contact person
training@cutaactu.ca- Education type
- CUTA/ACTU
- Institution
- Canadian Urban Transit Association (CUTA/ACTU)
- Duration
- 4 Days
- Presence type
- Full-time
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Education information
Intended Audience
This learning event is intended for supervisors in the transit industry.
Target Competencies
At the end of this learning event, learners will be able to:
- Explain the complaints and arbitration process from the Human Resources perspective
- How to apply progressive discipline
- Describe the implications of diversity in the workplace
- Work with Human Resources staff
- Align Operations practices with Human Resources policies outline
Learners will cover the following topics:
- Complaints and arbitration: avoiding problems
- Progressive discipline: how to use it as a tool to motivate employees
- Diversity: how to appreciate the value others bring
- Human Resources issues in supervision: bridging the gap with Human Resources staff
