Ticketing processes can make a big difference to passenger confidence during COVID-19. On the ground hygiene and crowding issues can be relieved by touchless, mobile, self check-in and facial recognition ticketing. Meanwhile, pricing optimisation and smart revenue management can encourage or discourage rail use at certain times to spread demand.
This debate will hear from operators and technical pioneers who can plot a smooth and safe journey for passengers, from obtaining and validating tickets to boarding trains with peace of mind.
Markus Basler, Director Digital Business, Swiss Federal Railways
Yulia Temnikova, Deputy CEO - Client Services & Passenger Work, Moscow Metro
Eric William Pitts, Senior Manager, Market Management PAYMENT, FEIG ELECTRONIC
Nicole Goebel, Managing Director, Rail and Transit Lead for Europe, Accenture