Chip Bizz

One Card Fits All

Chip Bizz is a young dynamic organization which creatively responds to the needs of the customer. Chip Bizz divided its organization in various disciplines, each with its own responsibilities. The teams that execute these disciplines are partly our own employees and some employees of our partners. This way, we make sure that a relatively small organization can still boast the knowledge and experience of large service organizations that serve several large customers.

Serviceteam

The service team is the first contact for our customers. As a result they have one point of contact. The service team takes the messages (error and wishes) and provides treatment and feedback on the report. Where possible, help the customer directly. From the reports are also structural changes put in motion.

Activities:

• Accepting reports and first support (first line support)
• Prioritization and forwarding messages
• Give feedback and monitor progress reports
• Analyze reports and make proposals for structural adjustments
• Send notifications to internal or external staff (specialists)

Consultancy Team

Consultancy The Team is responsible for new customers and regular contact. She contacts, contracts, fireplaces and observe retailers and chain stores. In addition, they realize transport plans in companies, (local) authorities for an efficient realize travel behavior and advise the appropriate travel products.

Activities:

• Contacts and Contracteren shops
• Fireplaces shops for AVMs, AHMs or card readers
• Realizing companies transport plans
• Realize procurement plans
• Information sessions (decentale) Governments for the smart card

Project

The Project Team is responsible for new developments, major customer projects and possibly projects implementing major changes to the system. The project team works on assignments from the business and works with the implementation of the projects closely with representatives from the business.

Activities:

• Help draw up project plans
• Performing process analysis together with the business
• Translating process analysis to system design
• Managing projects, including reporting to the Steering Committee
• Supporting implementation in the organization
• Actively supporting and organizing progress meetings with the various stakeholders

Application

Application is responsible for maintaining the applications and solving problems. Messages via the service team from the organization. Application management also analyzes the operation of the system itself and makes suggestions for improvement.

Activities:

• Processing of the data reported by the service team
• Implement preventive maintenance on existing functionality
• Entering smaller additions to the system
• Structurally, improving the functioning of the system on the basis of analysis and proposals
• Discussing possible solutions to problems with the organization
• Check back of changes made to Service Team

Technical management

Technical management is responsible for the proper functioning of the infrastructure through preventive and reactive maintenance. Active management is aimed to identify bottlenecks early and to take action before problems arise. Active versions (releases) of hardware and software (including operating system) are maintained and where necessary implemented. An important role is also reserved in backup and recovery procedures.

Activities:

• Making backups, checking, testing and possibly restore data
• Active control of the operation and load of the system (including network and external lines) and early identification of problems, including taking action
• Active maintenance releases and patches for the different systems
• Actively maintained interior systems
• Solving problems which come from the organization via the service team (including feedback and any consultations with end-users)

Solutions

• Distribution
• Mass Transit Ticketing

Distribution and support for retailers

Chip Bizz was commissioned by the majority of public transport companies and local governments (provinces and metropolitan regions) and implemented a wide network of public transport distribution points. This OV-distribution points should enable all passengers in the Netherlands to easily buy a chip. It is also possible to charge the smart card at many locations. One can also get information at these points of distribution, leaflets and forms (defective) to replace or cancel the OV-chip card.

OV solutions: transport plan for businesses

Chip Bizz is independent and has extensive experience in the smart card travel products of all carriers and is able to relieve your organization and employees fully regarding to business travel and commuting by public transport and thus simplify the cumbersome declaration administration. We take the services out of your hands and provide a professional customer-oriented organization that provides an always charged OV-chip card (with both travel products and travel balance). In addition, you want your employees to travel at the right rates, receive simple declarations and efficiently realize the requests for subscriptions.
Chip Bizz can also print the smart card with your company logo for your organization. Chip Bizz also develops your organization products and services related to the smart card.

OV Consulting & Management

Chip Bizz has contributed to the introduction of the OV-chip card and you and your organization can advise on the best use of the smart card. Through our experience we know that this service has specific requirements and demands competencies.

Chip Bizz is audited annually and is accredited to deliver OV products and services. Therefore only Chip Bizz focuses on the market of the smart card and the services associated with it. Here we want to be the best.