Organizational Change Agent (Charlotte, US)

Organizational Change Agent (Charlotte, US)

About the Role:

The organizational Change Agent is the catalyst for progress at Passport, continuously seeking opportunities to improve the company’s business processes, systems and technology. As a Change Agent, you will be playing a key role in driving change initiatives across the company to meet the desired objectives and ensure employee adoption and usage. This person will employ a people first mindset toward identifying, developing and implementing improvements and will support their adaptation across job roles and organizational structures. You will be hands-on in your end-to-end implementation efforts and will be both a leader and a do-er. This is a great opportunity to learn and contribute to a fast growing company in a dynamic work environment.


  • Actively seek out opportunities to continuously improve the way we do business, especially with regard to internal processes and systems
  • Couple Lean Process Improvement principles with a penchant for action
  • Use data in determining the best solutions
  • Map out current and future states for key business processes
  • Document standard work and establish metrics to monitor mistake-proofed processes
  • Guide teams through solution creation
  • Actively work to implement effective and sustainable change
  • Be a resource for all teams in the organization
  • Exemplify the Passport Principles and be a culture carrier


  • Bachelor’s Degree in engineering, business, technology, science or equivalent fields
  • 3+ years of relevant experience
  • The ability to adapt to constant change and rapidly learn new tools, specializations, and processes.
  • A systems mindset being able to see how all the pieces fit together.
  • Experience using Lean and/or Six Sigma methodologies to analyze business processes, find the root causes of issues, and implement mistake-proofed solutions
  • Experience with process mapping and generating current and future state maps (using equivalent mapping tools like or Visio)
  • Strong problem solving and analytical abilities with an "engineering" mindset.
  • Experience with workflow tools and/or Robotic Process Automation software is a plus
    • Knowledge of APIs and how software integrates together
  • Experience with Netsuite is a strong plus
  • Experience with Salesforce is a strong plus
  • Enjoys "wearing many hats," understanding and executing a variety of roles.
  • Strong project management and organization skills executing complex projects with many moving pieces with a keen eye on the critical path
    • Experience with Smartsheet, Microsoft Project, or equivalent tools is a plus
  • Ability to push and influence teams toward execution and keep everything on track without direct authority (sometimes having to "herd the cats")
  • Experience managing internal and external stakeholders at all levels with vendor management experience
  • Willingness to get your hands dirty and dig in; Implementing solutions is key to the role
  • A general understanding of computer programming and coding syntax is helpful (being able to read code)

About You:

You are an innovative, creative, analytical and strategic thinker, always thinking 3 or 4 steps ahead. You are passionate about Passport and the future of our business. You enjoy solving complex problems, work effectively with cross-functional teams, and thrive in a fast paced setting that is constantly evolving. You constantly set the bar high with your daily work and your project portfolio, and then raise the bar higher. You always hit your deadlines. You thrive in a constantly changing, fast-paced environment. You love working with teams. You listen, collaborate, take note of alternate viewpoints, and implement the best solutions.

You obsess over the details. You blend technical ability with business acumen. You are effective at connecting long-term vision to near-term objectives. You enjoy the opportunity to wear several hats, and are comfortable learning new things and taking on new responsibilities.

You are incredibly organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your business strategy. You have a knack for connecting the dots across multiple things and ensuring they are in sync. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization.

About Us:

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami, across more than 5,000 locations. Passport’s product lines – parking, transit and tolling payments, parking enforcement, and permit management – enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its culture.

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End date
Friday, July 27, 2018 12:00 AM
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