As a Support Services Specialist at Passport, you are in a unique position to help our clients achieve success on a daily basis, as well as help our end-users leverage our platform of apps to make their lives easier. You will be responsible for answering inquiries about our products from our enterprise clients and end users alike. As such, you will be at the heart of delivering on our growth objectives and essential to our long term strategy. You will juggle multiple cases at once across a variety of platforms, while partnering closely with Client Success, Engineering, Product, and Sales teams.
Your hustle and dedication knows no limits! You’re obsessed with delivering a client and user experience that’s the perfect balance of quality and efficiency. Whether the task is easy and second nature, or it’s something you’ve never seen before, you jump in right away and work relentlessly for every client, every user - every time. A rockstar Support Services Specialist at Passport has an insatiable thirst for learning and an unwavering drive to spread knowledge far and wide.
Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport enables clients to facilitate digital payments and control their curbsides through a mobility software platform. Trusted by 1,000 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists. Passport is backed by Rho Capital Partners, H.I.G. Growth Partners, ThornTree Capital Partners, Bain Capital Ventures, Grotech Ventures, MK Capital, and Relevance Capital.Apply for this job