The SVP Payments, reporting to the President, is an integral role across Passport. This role has cross-departmental leadership accountabilities in overseeing the development and delivery of Passport Payments across the Passport ecosystem.
At Passport, the payments product/service is tightly integrated across Passport’s web and mobile app products: parking, permits, citations, transit, and tolling. Each product line has unique integrated payments requirements and product opportunities where the SVP Payments is a key partner in helping guide each product line’s integrated payments program.
Given the criticality of Passport Payments as a connected service across product lines, extensive collaboration across Product Management, Engineering, Client Success, Sales and Marketing is imperative. Additionally, providing product & industry expertise across key functional areas, such as Legal, Finance and Support is also a core responsibility.
The main responsibilities of this role are to: 1) Define the payments strategy; 2) Implement the payments strategy; 3) Oversight of program execution (including product delivery, payments operations, payments cross-sell efforts); 4) Identify and manage areas of payments-related risk (underwriting, monitoring, industry compliance & regulations); 5) Senior leader over key vendor relationships (Visa, Mastercard, American Express, Discover, Worldpay, Finix and others as named); 6) Oversee and update payments pricing models as needed.
Defining Payments Strategy
Collaborates with senior leadership, Passport advisors and product managers in defining short and long term payments strategy and key product roadmap deliverables supporting the strategy.
Engages with Sales, clients and prospects in interpreting market opportunities.
Works with key vendors and participates in quarterly reviews and seminars to gain key industry knowledge and insights.
Authors, produces and presents Payments’ strategic vision and planning
Implementing Payments Strategy
Oversees all Payments Strategic Initiatives and workstreams.
Establishes and maintains Payments’ Goals and Objectives
Holds periodic meetings with Product Management to evaluate product roadmap & delivery
Participates in all relevant payments-related cross-functional meetings
Oversight of Program Execution
Product Roadmap. Guides the direction of the product roadmap in conjunction with the Product Team
Payments Operations. Accountable for key payments operational tasks ensuring compliance with Passport’s Payments Policy Guide. Execution of payments ops tasks are with the Support team.
Payments Cross-sell. Develop and guide Passports Payments’ cross-selling programs. Works in partnership with Marketing, Sales, Client Success and Product Management in cross-sell plans and execution.
Payments Risk Oversight
Accountable for governance and complying with all risk management requirements as outlined by Worldpay and Fifth Third Bank in supporting the Card Network rules.
Ensures that appropriate transaction monitoring systems are in place as a fiduciary responsibility.
Stays abreast of Card Network rules updates (i.e., Visa, Mastercard, American Express, Discover operating regulations) to ensure Passport compliance.
Actively lobbies for and defends Passport with regards to the interpretation and enforcement of Card Network rules / operating regulations.
Key Vendor Management
As the payments senior leader, establishes relationships with all the Card Networks.
Establishes quarterly reviews with Worldpay and Finix. Acts as the initial escalation point supporting Product Management and Payments Ops.
Oversees, manages and protects the Visa and Mastercard small ticket incentive rate programs.
Actively works with all Card Networks to seek out incentive agreements, marketing funds, and assess their product & service offerings.
Acts as the Passport point-person in interpreting and evaluating changes to Card Network rules and developing plans with Product Management to solve for any new requirements.
Appropriately positions Passport for vendor negotiations ahead of contract renewal dates. Works RFPs as necessary. Seeks new vendor relationships as necessary.
Shares accountability with the Product Manager in maintaining the payments pricing model to help Sales price deals and estimate annual recurring revenue (ARR) and pricing margins.
Interprets the Card Networks bi-annual rate packages and updates the model as necessary.
Seeks out industry experts (consultants, advisors, etc. ) as necessary, to assist in maintaining the model in concert with Card Network and industry changes.
At least 20 years in a general manager and/or product manager capacity
At least 15 years of payments-related industry experience, preferably in a technical product management role
Preferably, 10+ years or more working with merchant processor(s) or gateway provider(s)
In depth understanding of the payments ecosystem and how it works (issuers, acquirers, processors, card networks)
Experience with the Card Networks and an understanding of Interchange, and the card networks’ fees, dues & assessments.
Excellent organizational and communication (written, verbal, and listening) skills
Strong technical background, experience in software development is a plus
Experience developing products for mobile
Familiarity with data architecture, database systems, and SQL is a plus
Process, problem-solving, strategic, and continuous improvement mindset
Bachelor’s degree is preferred, MBA or other graduate degree is a plus
SaaS company experience is a plus
Product roadmap sizing and planning
Interpersonal skills - working cross-functionally
You are an innovative, analytical and strategic thinker, always thinking 3 or 4 steps ahead. You are passionate about Passport and the future of our business. You enjoy finding solutions and improvements, work effectively with cross-functional teams, and thrive in a fast-paced setting that is constantly evolving. You constantly set the bar high with your daily work, and above all you possess a mindset of accountability. You strive to hit your deadlines. You thrive in a constantly changing, fast-paced environment. You love working with teams. You listen, collaborate, take note of alternate viewpoints, and implement the best solutions.
You obsess over the details. You blend technical ability with business acumen. You are effective at connecting long-term vision to near-term objectives. You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities.
You are organized and resourceful. You seek answers and professional insights. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your business strategy. You have a knack for connecting the dots across multiple things and ensuring they are in sync. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization.
Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency and compliance today and tomorrow. Trusted by more than 1,200 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, and was named to Fast Company’s World’s Most Innovative Companies for 2020.