AFC Field Service Technician-2 (New Haven, US)

AFC Field Service Technician-2 (New Haven, US)

Job Summary:


The role of the Field Service Technician is to provide professional service to support the Automated Fare Collection system. This person will provide quality support and maintenance for over 20 Ticket Vending machines installed on the Hartford Rail Line. The successful candidate will work within the guidelines established by the Trapeze Automated Fare Collection department and will follow established procedures while representing Trapeze Software group.

Job Description:


  • Support the maintenance of the TVMs
  • Creates service reports documenting service level and repair activities
  • Responds to trouble calls within a set time frame on each of the TVMs to keep them in service
  • Performs routine maintenance on the components of each of the machines
  • Performs preventative maintenance on the components of the machine per a set schedule
  • Coordinates service of the machines with necessary personnel at the Transit Authority
  • Will be asked to resolve calls for remote technical support
  • Manage Returned Material Authorizations and Service priorities.
  • Maintains the quality / cleanliness of the outside of the machine
  • Maintains a documented inventory of spare parts.
  • Maintains a clean and organized work environment


  • 2 - 4 years’ experience maintaining light equipment is a must.
  • An associate’s degree is required. Preference given to technical field degrees.
  • Must be a self-starter and be able to work independently in a very public environment
  • Must have advanced computer troubleshooting skills
  • Must have experience using Microsoft word and Excel to support reporting
  • Able to remove and replace electromechanical components is required.
  • Experience maintaining vending machines is highly desirable
  • Technically competent in the repair of mechanical assemblies
  • Excellent written and oral English skills is preferred
  • Valid driver’s license
  • Ability to work varied hours
  • Be able to pass a standard background security check
  • Must occasionally lift / move up to 50 lbs.

What We Offer:

  • Highly dynamic, innovative, passionate, entrepreneurial team
  • Open and inclusive company culture
  • Competitive salary
  • Participation in the company success through the Employee Stock Option Plan
  • Participation in company employee benefits program and perks
  • Flexible hours

About Trapeze:

Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.

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