TRAVEL UP TO 50%. POSITION OFFERED REMOTELY IN US/CANADA ONLY
This position involves the training and consultation with clients of the transit industry in the resolution of transportation demand response problems by developing solutions to increase transit efficiencies.
The candidate will provide operational consulting for Trapeze clients as part of contracted reviews. The candidate will participate in consulting projects with existing clients to identify client’s trip booking, scheduling, dispatching requirements as well as gaps or best practices as part of the certification, planning and run cutting process. Additionally, the candidate will assist in analyzing and defining business operational needs.
The successful candidate will have excellent communications skills to manage client expectations by defining actual efficiencies for their operations and applying the appropriate Trapeze software products with minimal customizations. The candidate must have excellent interpersonal skills required to build strong business relationships with clients and facilitate communications between them and Trapeze staff.
The TPS will report directly to the Manager of Technical Delivery, Demand Response. You will work closely with Sales, Customer Care, Operations, Project Management and Development.
Training and Consulting for Trapeze Clients
Provide training or other support services for clients as directed
Provide consulting services for Trapeze to enable clients to move towards a more efficient transit operation;
Provide full operational reviews for Trapeze clients
Facilitate communications between client and operations during implementation of transit service changes to ensure communication integrity and clarity of all parties
Identify client’s internal software issues and recommend improvements through our products and services on an ongoing basis
Effectively communicate client issues and requirements to Trapeze internal team members to ensure total solutions are provided
Assist client in setting up and configuring various operational configurations and metrics to enable the maximum utilization of Trapeze tools to meet the client’s goals
Assist client in reviewing data for long term scheduling and planning purposes;
Continuous total customer satisfaction focus.
Work Experience and Key Requirements:
A Minimum of five years’ experience in the transportation industry; Master’s Degree in a relevant field maysubstitute for work experience (ex: Urban Planning)
A Bachelor’s degree in business or planning, or equivalent training in business management
Experience with SQL
Understanding of PC hardware environments
In-depth knowledge of commercial spreadsheet, word processor, database management, report generator and electronic mail system
Exceptional interpersonal skills, strong customer and relationship management skills
Self-motivated, organized, innovative
Ability to effect a number of tasks in a time sensitive manner
Positive team player attitude and ability to motivate internal team members towards a common goal
Keen to learn and keep up with new technology
Ability to travel up to 50% and work varied hours
It would be beneficial and would greatly increase your chances of being the successful candidate if you have:
Scheduling and/or Run Cutting skills
Knowledge of the transportation industry and/or Trapeze products
Experience using GIS computer mapping tools
Experience with Business Intelligence or industry-standard reporting tools
What do we offer?
Open and inclusive company culture
Comprehensive, competitive compensation package and a rich benefits program
Career advancement and professional development activities
Empowered, highly dynamic, innovative and passionate team
Employee referral bonuses so you’ll get the opportunity to work with friends
Team building and social events where employees are given the opportunity to have fun, relax and celebrate success
Number of Openings Available:
Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.