The Scheduling, Planning, and Analysis delivery team at Trapeze implements a wide variety of software products and technical solutions for a number of transit agencies in North America. As a Technical Product Specialist, you will be an integral part of this team.
You will be implementing Trapeze’s solution offerings by working directly with our customers to improve their transit scheduling, planning, and analysis operations. Your responsibilities will include business analysis, requirements gathering, software installation/configuration, software testing, and data conversion/data management. In addition, you will also be responsible for designing technical training materials and facilitating training sessions for customers in a wide variety of delivery methods (e.g.: 1 on 1, hands-on, remote, and classroom-based sessions).
You are an ambitious and driven individual who has the ability to quickly learn and understand Trapeze software applications and project delivery methodology. You are passionate about delivering the highest quality software experience while ensuring that our customers are receiving the best possible customer service.
What You Will Be Doing:
Working closely with customers, project managers and fellow team members to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
Analyzing and documenting customer business requirements and understanding their business processes.
Developing strong relationships with our customers to establish credibility and trust.
Installing, configuring, testing and supporting Trapeze Scheduling, Planning, and Analysis software applications in multiple environments
Interpreting union contracts and understanding how a customers’ business rules will be addressed through different software configurations.
Communicating software and project status to internal and external stakeholders.
Working under minimal supervision and balancing multiple projects effectively and efficiently while meeting stringent timelines and changing priorities.
Strategically resolving problems using your strong leadership skills and your ability to think critically and analytically.
Creating training content and delivering training to customers’ end users and subject matter experts.
Aiding customer activities and tracking customer issues to ensure they are resolved in a timely manner.
Supporting a philosophy of continuous improvement by building a legacy of implementation templates and project artifacts that are critical to the SPA delivery team.
What You Bring To The Team:
Bachelor’s degree in Geography, Planning, Information Technology or Urban Transportation (or equivalent experience)
Experience in Transit Scheduling and knowledge of transit scheduling concepts
Three (3) to five (5) years of customer facing experience in a technical software support role, consulting role, or business analysis role
Prior experience in Geographic Information Systems (GIS) is an asset
Prior experience in adult learning and facilitation is an asset
Prior experience implementing/testing configurable software solutions is an asset.
Familiarity with MS SQL and Oracle databases as well as writing queries to extract data.
Fluency in written and oral English with a demonstrated ability to produce quality technical writing.
Excellent communication and active listening skills.
Understanding of Microsoft Platforms including Office, Windows 7, Windows 10 and Windows Server.
Prior experience with specialized software applications and web-based applications is an asset
Ability to travel up to 75% within North America.
What Can We Offer You?
A highly dynamic, innovative, passionate, entrepreneurial team
Open and inclusive company culture
Participation in the company success through the Employee Stock Option Plan
Healthcare Benefits From Day One
Educational Reimbursement for Professional Development
Company Bonus Plan
Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development.