Merseyrail has triumphed at the national rail awards, scooping the safety award and the small station of the year award for Orrell Park. Next to that, Merseyrail was highly commended in the large station of the year category for Liverpool Central.
With the judges looking for a tangible commitment to improving safety, Merseyrail's submission for this category focused on health and well-being and the proactive work they have done this year to maintain safety and prevent accidents. It also highlighted the efforts to promote better public health, generally.
Examples include the installation of defibrillators at all stations and training of all front-line staff in cardiopulmonary resuscitation. Merseyrail hosted roadshows with charities, the Samaritans and Calm, to improve people's understanding of mental health.
Orrell Park boasts recent improvements, including new lifts to enhance accessibility and an upgraded ticket office. Lovingly cared for by volunteer group, the Orrell Park Regeneration Group, it has lots of well-tended flower beds, creating a pleasant, welcoming environment. The station is on the Ormskirk branch of the northern line.
Jan Chaudhry-van der Velde, Merseyrail's managing director, said: 'I'm thrilled that the hard work we've put into both safety and station improvement has been recognised. And, it's thanks to successful partnerships with Merseytravel, Network Rail, as well as enthusiastic volunteers that we can continue making our railway a safer and more attractive environment for the benefit of customers.'
The ceremony took place at the Grosvenor House hotel in London on 17 September.
Merseyrail is a 50:50 joint venture between Serco and Abellio. The concession started on 20 July 2003 with review dates every five years.
It is an urban network of vital importance to the transport infrastructure of Liverpool and its environs. It is one of the most punctual and reliable railway networks in the UK, with consistenaly high scores for customer satisfaction.
With 830 runs per day carrying over 110,000 passengers, the Merseyrail network is one of the most intensively used networks in the UK. It operates on a clockface, regular interval timetable. Trains are every 15 minutes and 5 minutes in the city centre. It has 177 trains with 59 of them completely refurbished.
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