The South Florida Regional Transportation Authority (SFRTA) has launched a new train tracking app that will allow passengers to know precisely where their train is and when it will arrive at their station. Using GPS technology, a map will show exactly where all active Tri-Rail trains are located during all hours of operation.
“The ease and availability of the technology was not available a few years ago. We will continue to monitor and advance customer service to new levels,” said C. Mikel Oglesby, SFRTA Deputy Executive Director. “We believe that, if we take modern technology and couple it with good old-fashioned face-to-face customer service we will be providing what the riders have been asking for. They spoke and we listened.”
The Tracker lists the trains that will arrive at the next station, their direction north or south, and the track on which they will be arriving. Customers can also get alerts regarding activity on the system that could possibly impact their commutes. The system is very straightforward and user-friendly. It superimposes the corridor map on top of a Google map, which shows the precise location of the train.
Train tracking information is readily available on the Tri-Rail website, the Tri-Rail app and on the developer’s app, ETA SPOT. This new innovation will enhance the SFRTA’s ability to more effectively communicate with passengers and the general public. For more information, call Customer Service at 1-800-TRI-RAIL (874-7245) or log onto www.tri-rail.com.
With the creation of the South Florida Regional Transportation Authority (SFRTA) on July 1, 2003, South Florida’s three counties began efforts to work together to ensure a viable regional transportation system. The SFRTA, with cooperation from our transportation partners, works diligently to plan, develop, fund and operate a seamless, safe and efficient regional transportation system. A regional transportation system in South Florida will ensure mobility, advance sustainable growth and improve the quality of life for our current and future residents