Ticketer receives The Queen’s Awards for Enterprise: Innovation 2020

Ticketer is honoured to be one of just 66 organisations nationally to be awarded a prestigious Queen’s Awards for Enterprise: Innovation 2020. Announced today, Ticketer has been recognised for its corporate excellence and innovation. 

Ticketer was set up in 2009 and is now the UK’s most innovative smart ticketing systems supplier, with Electronic Ticketing Machines (ETMs) on buses throughout the UK. Ticketer offers market-leading ticketing technology, combined with personalised, responsive support. Ticketer ETMs are customised for operators’ needs, driving insights, and providing valuable information to help fuel revenue. Ticketer won the award by demonstrating how its unique, ongoing, product innovation has significantly improved its own commercial performance over the last five years, whilst aiding operators across the sector to enhance their passenger proposition. 

John Clarfelt, Ticketer’s CEO, comments: “This really has been a tremendous team effort, not just from the Ticketer Team, but from our customers, suppliers, and friends across the industry. I really feel incredibly humbled to receive such a prestigious award. All we have done is bring alive what bus operators have asked the industry to deliver, and so we are proud to accept this achievement on behalf of our amazing friends and colleagues in the sector, who have been loyal supporters, and with us every step of the way.”  

John continues: “It really is a bitter-sweet moment, to be recognised for success at such a challenging time for us all – and yet precisely because of those challenges, I hope that in some way it will be particularly encouraging for our industry to be acknowledged in this way during these extraordinary times.  Between us we have done it before, and I know that together we will do it all over again once we are back to near normality.” 

Now in its 54th year, the Queen’s Awards for Enterprise are the most esteemed business awards in the country, with winning businesses able to use the admired Queen’s Awards emblem for the next five years. Under normal circumstances, Ticketer would be celebrating its award during a royal reception for Queen’s Awards winners in the summer but will now await further guidance on what may be feasible this year. 

About Ticketer

Founded in 2009, Ticketer is now the UK’s most widely deployed ticketing systems supplier, with Electronic Ticketing Machines (ETMs) on buses across the UK. Ticketer offers innovative ticketing technology, combined with personalised, responsive support. Ticketer’s mission is to make public transport personal for both bus operators and their passengers, and is committed to revolutionising the public transport industry. Ticketer offers insight and a wealth of data, giving operators greater real-time visibility of their fleet, driving operations, and revenue. Its technology is customised for operators of all sizes, offering a breadth of live travel information and different payment options, including mTicketing, Wave and Pay, Apple Pay, Google Pay and ITSO, as well as bringing the latest innovation to the passengers themselves via its award-winning travel and multi-operator mTicketing app. Ticketer has multiple offices in the UK and has now started its international expansion across Europe and the Americas.