Framework Service Contract for the Organisation of Large-Scale Travel Trips of Participants
On 1.3.2018 the European Commission adopted a financing decision in order to implement a European Parliament Preparatory Action granting travel passes to Europeans turning 18 years old to explore Europe.
On this basis, the current initiative called "DiscoverEU" aims to provide all EU young people regardless of their social or educational background, a travel experience that would help strengthen their European identity and their understanding of what the EU stands for. The young people should be able to connect with other people across Europe, exchange ideas and engage in cross-country networks.
This European Parliament Preparatory Action will in principle be further implemented in 2019 and in 2020. The European Commission is launching this Framework Contract with the aim of having at least one application round on an annual basis. It is however expected to have on average two application rounds every year (thus in 2019 and 2020).
The overall objective of this Framework Contract is to organise, to deliver and to assess the mass travel trips of participants, particularly those under each application round of DiscoverEU, including direct communication with participants.
Specifically, this includes:
— ensuring that all travel arrangements are complete for all travellers,
— ensuring that the booking process is flexible, simple and clearly explained to the beneficiaries,
— ensuring that enough human resources are available for the peak time (e.g. especially at the beginning of the booking period) to handle thousands of travel requests in a very short time frame and to be responsive to the needs of the travellers,
— setting-up a well-functioning helpdesk during the whole process and ensure proper assistance to the beneficiaries at any moment, not only by email or phone but also through online tutorials, chat box functionalities and FAQs and whatever other means the tenderer deems best suited to support the beneficiaries,
— arranging an optional travel health and interruption insurance for each participant during their travel period,
— collecting, processing and presenting in a user-friendly format the feed-back gathered from the participants on their travelling experience upon return.
See internet address provided in Section 1.3.
European Parliament Preparatory Action - Free Interrail pass for Europeans turning 18 Preparatory action within the meaning of Article 54(2) (b) of Regulation (EU, Euratom) No 966/2012 of the European Parliament and of the Council of 25 October 2012 on the financial rules applicable to the general budget of the Union and repealing Council Regulation (EC, Euratom) No 1605/2002 (OJ L 298, 26.10.2012