BE - Brussels: Framework Service Contract for the Organisation of Large-Scale Travel Trips of Participants

- Brussels, Belgium, Europe

Section II: Object

II.1)Scope of the procurement


Framework Service Contract for the Organisation of Large-Scale Travel Trips of Participants

Reference number: EAC/35/2018
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

On 1.3.2018 the European Commission adopted a financing decision in order to implement a European Parliament Preparatory Action granting travel passes to Europeans turning 18 years old to explore Europe.

On this basis, the current initiative called "DiscoverEU" aims to provide all EU young people regardless of their social or educational background, a travel experience that would help strengthen their European identity and their understanding of what the EU stands for. The young people should be able to connect with other people across Europe, exchange ideas and engage in cross-country networks.

This European Parliament Preparatory Action will in principle be further implemented in 2019 and in 2020. The European Commission is launching this Framework Contract with the aim of having at least one application round on an annual basis. It is however expected to have on average two application rounds every year (thus in 2019 and 2020).

II.1.5)Estimated total value
Value excluding VAT: 45 000 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no


II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: BE10
II.2.4)Description of the procurement:

The overall objective of this Framework Contract is to organise, to deliver and to assess the mass travel trips of participants, particularly those under each application round of DiscoverEU, including direct communication with participants.

Specifically, this includes:

— ensuring that all travel arrangements are complete for all travellers,

— ensuring that the booking process is flexible, simple and clearly explained to the beneficiaries,

— ensuring that enough human resources are available for the peak time (e.g. especially at the beginning of the booking period) to handle thousands of travel requests in a very short time frame and to be responsive to the needs of the travellers,

— setting-up a well-functioning helpdesk during the whole process and ensure proper assistance to the beneficiaries at any moment, not only by email or phone but also through online tutorials, chat box functionalities and FAQs and whatever other means the tenderer deems best suited to support the beneficiaries,

— arranging an optional travel health and interruption insurance for each participant during their travel period,

— collecting, processing and presenting in a user-friendly format the feed-back gathered from the participants on their travelling experience upon return.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 45 000 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

See internet address provided in Section 1.3.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Parliament Preparatory Action - Free Interrail pass for Europeans turning 18 Preparatory action within the meaning of Article 54(2) (b) of Regulation (EU, Euratom) No 966/2012 of the European Parliament and of the Council of 25 October 2012 on the financial rules applicable to the general budget of the Union and repealing Council Regulation (EC, Euratom) No 1605/2002 (OJ L 298, 26.10.2012

II.2.14)Additional information
Click for more info
Contracting authority
European Commission, Directorate-General for Education, Youth, Sport and Culture; Directorate for Youth, Education and Erasmus+; Unit for Youth, Volunteer Solidarity and Traineeships Office
Brussels, Belgium, Europe
Time-limit for receipt of tenders or requests to participate
Thursday, January 31, 2019 12:00 AM
Language(s) in which tenders or requests to participate may be drawn up
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
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