Trapeze Group

Visiting address

Industrieplatz 3



Postal address

Industrieplatz 3

Neuhausen , 8212



Tel +41 58 911 11 11

Fax +41 58 911 11 12

Contact person

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Company information

Shaping the Future of Public Transport


Trapeze is a world-leading supplier of public transport solutions. The companies in the Trapeze Group supply state-of-the-art software, Intelligent Transportation Systems (ITS) and mobile technologies to passenger transportation companies. Hundreds of public and commercial companies in North America, Europe, South Africa and Asia use Trapeze products to increase their efficiency, improve the quality and scope of their services and transport more people at lower costs.

The European headquarters of the Trapeze Group is Trapeze Switzerland GmbH at Neuhausen, Switzerland. The company provides transport authorities, agencies and operators with comprehensive control and information systems that enable better punctuality, shorter journey times and more precise transfers as well as dynamic passenger information and ticketing. With a strong international presence, Trapeze works in close cooperation with its customers to provide high quality control systems, on-board computers, passenger information signs at the stops and in the vehicles, a comprehensive ticketing solution along with a range of other customised services. For more information see The Trapeze Group is a member of Constellation Software Inc. (TSX: CSU).

Company information

Headquarters location Industrieplatz 3
8212 Neuhausen
Office locations
Søren Frichs Vej 38K/2
8230 Åbyhøj
Explorer Drive 5800
L4W 5K9 Mississauga
17 C Main Road 306
560 010 Bangalore
Some facts
Founded in
Founded by
Company Size
1000 - 5000


  • Fixed structures for Public Transportation
  • Fleet Management
  • GPS Tracking
  • Intelligent Transportation Systems
  • Light Rail
  • Management Systems
  • Mass Transit Operator
  • Mass Transit Passenger Information Systems
  • Mass Transit Ticketing
  • Mobile Ticketing
  • Monitoring
  • Rails
  • Smart Phone Applications for Mass Transit
  • Transport IT - Transport management / Data processing/ Information / Communication

Product information

Planning and Operations Management

Employee Communication

Trapeze offers a range of products and solutions to optimise communication between transport companies and their employees. The Trapeze employmee communication platform allows employees to complete tasks such as; viewing and amending shifts, signing in and out, and registering overtime. This database of information can be accessed in three different ways through the CrewWeb (internet browser on PC or tablet PC), CrewApp and CrewApp+ (mobile application for Android and iOS) or CrewSMS (SMS service). This flexibility allows employees to have constant access to information and easily to communicate with management, simplifying the whole administration process.


DriverMate provides drivers with all the information they require relating to scheduled routes and enables them to exchange messages (e.g. no-shows or changes to the schedule) with the back office throughout the working day. Additionally DriverMate utilises Google Maps, Navigation and Street View to provide drivers with further details on their routes and guide them to pick-up and drop-off points.

The App is available on Windows, Blackberry and Android devices, giving organisations flexibility and control over the type of in-vehicle hardware they use. The use of mobile application technology also means that DriverMate is quick, simple and cost-effective to implement.

Business Info

Trapeze’s Business Info tool is a web-based, data warehouse solution that allows a transit organisation to easily collect, analyse and distribute operational data. It collects data from all Trapeze applications, and then processes and formats that data into business and key management information that can be used by management, controllers and business departments. The program has various displays, formats and simulations to meet the unique requirements of every transit company.

Info Publisher

The Trapeze Info Publisher tool allows transport companies to create printed information (i.e. time tables, stop signs) in the layout and format they want. Companies are able to design and customise their own templates, and include smart element like QR-codes. For the creation of time tables, data can be automatically imported from the Trapeze Timetable planner. All documents can be can be saved in XML, HTML or a PDF to be published directly to the web or on the company’s website for passengers to print out.

Demand Response Transport System

Trapeze’s Demand Response System is a comprehensive range of products for planning, managing and delivering demand response services (i.e. door-to-door, dial-a-ride, flex-route or multi-modal, general and special needs transport). The system streamlines all the components into one common data base, optimising resources to save time and money. Features include:

  • An integrated database
  • Web and mobile communication
  • Automated booking and scheduling
  • Fleet management
  • ITS devices
  • Secure client profile, records and certification.

ITS and Ticketing

Operations Control System LIO

Trapeze’s operations control system goes by the name LIO (Leading, Informing, Organising) and supports companies in the local public transport sector. It offers a constant overview of all operational processes, increasing efficiency. The software can be highly parametrised making it possible to take individual requirements into account. LIO has a variety of control centre technology, on-board systems and passenger information products and solutions to meet all operational needs.

Transit Master IDS (Intelligent Decision Support)

IDS is an application that supplements the LIO system and focuses on improving incident management with quicker and more accurate processing for dispatchers. It offers offering immediate access to automated action templates, forms and checklists, so action can be taken straight away and operations returned to normal. It also monitors and records any vehicle faults, minimising capacities for repairs and maintenance, and reducing vehicle downtimes.

Business Intelligence (BI)

The BI application is a user-friendly data management, planning and reporting tool for transport professionals within the LIO system. It provides the user with extensive and accurate data analyses, report templates and a real time overview of developments and processes, ensuring higher accuracy and better opportunities for planning. As a result, public transport companies will become more efficient in their day to day operations and increase their ridership.

Depot Data Management (DDM)

The DDM system is a software system for distributing data between the hosting centre and the target devices in the vehicles (e.g. on-board computers and multifunctional displays). It supplies the user interface for operating the DDM system and only a Web browser and necessary authorization is required to access it. It exchanges information such as timetables, announcements, media data, statistical data, logs or device messages

AVLC Communication System

The AVLC system is a radio communication system that combines digital radio (TETRA, TETRAPOL, GSM, GPRS, UMTS), analogue and public radio networks to provide the best service. Within the control system, vehicles communicate on whichever channels are available, a flexibility that ensures communication is always possible between various vehicles and the dispatch centre. The program allows for both the broad transmission of mass date and more secure transmission of sensitive data, and assists road based transit vehicles with traffic light pre-emption.

Passenger Information Systems

The Traveller Information Platform provides transport authorities and operators with integrated information solutions to keep their passengers fully informed throughout their journeys. The platform is integrated into the operations control system, allowing real-time information to be dispersed across all communication channels directly to the passenger. Trapeze currently offers the three main services Web Display Feed, Online Service and SMS Service, and a number of different display products that can be used together and customised to best suit the client’s needs.

Web Display Feed

The Web Display Feed is the data source for browser based DPI signs. It is the point where dynamic passenger information can be combined with other information, and then displayed on various screens, signs and displays.

Multifunctional Display (MFD) – G2 and G2i

Trapeze’s Multifunctional Displays (MFD) allow transit companies to provide passengers with up to the minute information when they are in-transit. They sit within the vehicle displaying information like journey times, transfers and the next-stop. In addition, the G2i model allows for connection with on-board infotainment systems.

SmartInfo Signs and Products

The SmartInfo product family keep passengers informed on the street and platform, while they wait for the next service. It includes a variety of signs and add-ons including the:

  • SmartInfo Flatscreen – A TFT display developed to withstand the conditions of outdoor use. It can be used at larger or more central stops to show passengers more comprehensive information (specific routes, next departures, etc.). It is also equipped to display other information and advertising, creating a possible new source of revenue.
  • SmartInfo G4 – A sign designed to be placed at transit stops and provide simplified travel information at a glance. They can be used individually, or integrated with radio and control components to create a master unit.
  • SmartInfo Reader – A device that provides on-demand announcements for visually impaired passengers (text-to-speech). It attaches to other visual information source and is fully integrated into the system, so always provides up-to-date information.
  • SmartInfo Server – The central computer that controls all passenger information at stops. It supports all products in the SmartInfo family, as well as third party products with the necessary interface.

Online Service

Trapeze’s mobile and internet applications allow transport companies put information into their passengers hands. It allows passengers to make plan their own trips and receive information directly, regardless of what stage of transit they are in.

SMS Service

The SMS Service allows travellers with smart phones to access real-time travel predictions and information. The passenger sends an SMS to the phone number of the GSM modem, and the SMS Service processes the request and replies with a list of the next departures and various stops.

On-Board Computer Systems

Trapeze’s on-board computer systems have been tailored to suit the road and rail vehicles used by local public transport operators and authorities. They support the driver by offering an automated working environment, and dispatchers with real-time information for timely vehicle deployment. Trapeze’s offers a number of different products that can be tailored to the companies specific requirements.

Intelligent Touch Terminal (ITT)

The ITT is an on-board computer that acts as the central communication platform inside vehicles for information and voice services between drivers, passengers and the control centre. It integrates a wide range of components, from navigation through to the internet-based multimedia system. The device is extremely compact and designed for easy installation and maintenance.

IBISplus (standard and G2)

The IBISplus and IBISplus G2 are an on-board computers that serve as the communications hubs inside vehicles for information and voice services between drivers, passengers, and the control centre. They integrate a number of components (radio units, ticketing machines, multimedia systems) and are compatible with third party products. They are operated by the driver through Trapeze’s MTT or MDT devices.

Mobile Data Terminal (MDT)

The MDT is a compact and lightweight command and information console that links the driver and operations control system. It is operated through the keyboard with a customisable user interface. The tactile feedback of the keyboard facilitates fast, reliable, and error-free entries. It is designed so drivers can complete tasks in a minimal number of movements. It is can be easily installed into the drivers cab, and it’s compact sign leaves a clear view of the boarding area.

Mobile Touch Terminal (MTT)

The MTT is similar in size and function to the MDT, but is a touch screen model. This difference allows for more adjustments and customisation. Any operating concept can be readily implemented through uploading software. It can also be used for training purposes with an e-learning platform.

IP Terminal (IPT)

The IPT is a user terminal for transit drivers, and is there link to the control system. They operate the device via a touchscreen and four direct buttons, allows for fast an efficient action. It is available in 7 and 8 inch versions

General Purpose Router (GPR)

The GPR integrates peripheral devices such as Multifunctional Displays or ticket printers in the vehicle network using Ethernet. This allows these connected devices to utilize the WLAN functionality of the GPR. It is available in many different configurations to suit your needs.

Intelligent Data Router (IDR) - basic and full

The IDR acts as a communication platform within the vehicle. The basic model complements the functionality of an on-board computer or ticketing machine, while the full model combines the router and computer together, allowing it to integrate more components.

SmartVLU app

The Trapeze SmartVLU app (Smartphone Vehicle Location Unit) replaces the on-board computers within vehicles, offering full integration to the LIO system and can be used with most Android devices. This allows for customisation of features and quick and easy installation.

Passenger Counting System

Trapeze’s passenger counting system enables high-precision measurement of the passenger count data and smooth operation of the whole passenger count system right through to flexible evaluation of the passenger count data. It is made up of several different components, starting with a sensor at each door. Counting beings when the door is opened and stops when it is closed. The on-board computing unit then then save this and convert it into a record of information concerning the boarding and alighting passengers, date, time, stop, route and run. This is sent to control centres.


The Trapeze Inovas system is a solution allowing an integral analysis of driving styles. The application is installed inside the vehicles directly on the on-board computer. It enables driver training in public transport agencies to be supported by recordings of different driving situations. It collects fuel consumption data and facilities fuel efficiency comparison, ultimately aims to foster a fuel-saving driving style and sustainable public transport.


Trapeze offers a range of products to meet the ticketing needs of transit operators and authorities. They include stationary ticket vending machines, mobile devices, validators and printers for inside the vehicle, and cashless E-ticketing solutions.


The ticontrol.550 is a combined on-board computer and ticket printer ideal for bus operators. It delivers innovative hardware and software solutions and was designed to be used on both metropolitan and regional bus services. It’s combined functions facilitate both paper and e-ticketing options.

Controlled Boarding

In collaboration with their partner company, Systemtechnik GmbH, Sömmerda, Trapeze offers companies a Controlled Boarding solution. It is a universal card reader that sits inside the vehicle, integrated into the IBISplus on-board computer and the MDT. Passengers scan/tap their tickets as they enter the vehicle to check their eligibility to ride and are immediately informed of the check through both visual and audio feedback.

ticos master/slave

The ticos master/slave boarding checking device serves a similar function to the controlled boarding solution, but with a major difference being it’s more modern design. The smart phone like touch screen display allows for rapid use, keeping passengers moving as they enter and exit the vehicle.


Trapeze’s ComfoAccess® is a “Be-in/Be-out” (BiBo) ticketing system that simplifies the ticketing process and overall experience for both passenger and companies. Passengers carrying a ComfoAccess® card are automatically registered in the vehicles once they board without having to do anything, eliminating the need for buying a ticket or knowing the fare. An invoice is later sent to the passenger similar to a phone bill.

The card itself does not save any trip information, but also comprises the interfaces required for communication with the ComfoAccess® registration system inside the vehicle. When implementing the system data privacy requirements are taken into account.

ComfoAccess® SmartECS

The ComfoAccess® SmartECS is an Electronic Ticket Control System for transport service providers not wishing or unable to migrate directly to a complete Be-in/Be-out- System. It is based on active chip cards and the principle of presence detection, with the only requirement being that the pass is not shielded from detection (e.g. not carried in a metal case.)

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